Business Administration Apprenticeship
About this opportunity
Booth Air Conditioning Service Ltd are looking for an office administrator to join their growing company. The role will be to support with the day to day running of the business.
What will the apprentice be doing? Duties include but are not limited to:
• Answering the phone and Directing Enquiries: Efficiently manage incoming calls, directing them to appropriate personnel and providing information or assistance as necessary. Provide information or assistance as needed to the customer.
• Logistics Coordination: Ordering maintenance, repair, and installation parts, ensuring timely and accurate delivery to either the office or specific job sites, based on project needs. Send Job cards to the customers once the job has been completed and signed off. Organise and manage the gas bottles.
• Inquiry Response and Information Collection: Act as the initial responder to inquiries received via email or phone, collecting essential information for quotation preparation.
• Quotation and CRM Management: Follow up on quotations that have been sent. Update and maintain the CRM system, ensuring accurate record-keeping for reporting purposes.
• Reporting: Generate comprehensive monthly management reports detailing the levels of enquiries and outcomes. Compile and update FGAS logs for all clients, addressing customer requirements promptly and efficiently. Maintaining the refrigerant transaction report.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship Standard, which includes:
Excellent work experience
End-Point Assessment (EPA)
What is the expected career progression after this apprenticeship?
Full-time employment prospects for the right apprentice upon completion of level 3 apprenticeship.
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
•More about this vacancy and any others you are suitable for
•Any training you need to complete
•What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What you should have to apply
• GCSE or equivalent English and Maths (Grade 9-4/A*-C) essential
Personal Qualities
• Positive
• Approachable
• Motivated
• Flexible
• Punctual
• Willing to learn
Skills
• Communication skills
• IT skills
• Customer care skills
• Team working
• Knowledge of Microsoft Office
Location
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