Engineering Technical Support Apprentice

About this opportunity

GJD specialise in the security industry, providing high end detention and lighting systems. In this role you will learn how these devices work to support third party providers and end users with technical queries, as well as the testing the products.

A normal day would include:
-Working with GJD engineering to define and test a solution
-Proposing solutions to field engineers and customers over the phone
-Dealing with engineers and consumers that are experiencing problems when installing or maintaining GJD products
-Using the phone or communicating via email to engineers and consumers
-Supporting the Tech Support Engineers in testing and developing new products and supporting in the roll-out of these solutions

What you could go on to do:
Once fully qualified, you can go on to support the business in a variety of areas and further develop under the Senior Technical Support Engineer. Progression will be offered to the correct candidate.

How you will be supported:
Full and extensive training is provided for all aspects of the job.

What will happen next:
Once your CV has been selected, you will be invited to an interview where you will then have the opportunity to find out:
•More about this vacancy.
•Any training you need to complete.
•Answer any questions you have.

This will be followed by an onsite interview or job trial at the business site.

How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take

What you should have to apply

GCSE grade C/4 or above in English and maths is preferred or the ability to work this level

Personal Qualities

Friendly
Curious
Pragmatic approach

Skills

Good organisational skills and ability to work on own initiative
Ability to work independently and as part of a team
Good time management skills
Willingness to undertake any training provided