ICT Support Apprentice

About this opportunity

A fantastic opportunity is available at Steel Software Solutions Ltd who are looking for an Apprentice Infrastructure Technician. You will be handling support issues through their full lifecycle in a structured and methodical manner.

A normal day would include:

• Provide Technical Support for all our customers’ IT Systems
• Provide support on our bespoke ERP software packages
• Monitoring and troubleshooting of Daily Server Backups and housekeeping checks
• Configuration and Maintenance of the Server, Storage and Networking Infrastructure
• Work with 3rd party suppliers and Support Teams to resolve escalated incidents related to the IT estate
• Create and maintain Technical Documentation

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• English, Maths, IT GCSE / A Level Grade A-C/9-4

Personal Qualities

• Bright
• Friendly
• Reliable
• Motivated
• Hard working

Skills

• Communication
• Problem solving
• Multi-tasking