Pensions Administrator Apprentice

About this opportunity

An excellent opportunity to get a grounding in pensions administration within a modern award-winning organisation. We aim to put customers at the heart of everything we do by providing an excellent customer experience to our members.

Please apply for this role at the following link:
https://ppf.current-vacancies.com/Jobs/Advert/3575012?cid=1222&jobtitle=Trainee.Pensions.Administrator.(Apprenticeship)&location=Croydon.office.location.with.Hybrid.working&rsid=26865&ad=-1000495656&t=Trainee-Pensions-Administrator--Apprenticeship-&l=Croydon-office-location-with-Hybrid-working

Main duties and responsibilities:

• Provide an excellent customer service to members, dealing with treating all fairly by providing a courteous, friendly, efficient consistent and compliant service
• Ensure all commitments to members are met by dealing with non-complex cases with support in line with service level agreements
• Gain experience of the defined processes and procedures for initially non-complex cases progressing to more complex cases as experience and knowledge grow, referring cases to Senior Pension Administrators where necessary to ensure members’ needs are met
• Review your own work with support from your mentor both live and pending to ensure the Service Level Agreements (SLAs) are met
• Adhere to all PPF policies and legislative requirements (e.g. General Data Protection Regulation and Pensions Act 2004)
• Be able identify when a member requires an alternative or additional service and be able to transition them through to the appropriate area or person when relevant
• Work collaboratively towards the overall team goals, participating in team meetings and communications
• Ensure communications both written and verbal are accurate, professional and courteous with no spelling or grammar errors in letters
• Develop the required skills to answer telephone queries from members in a clear and professional manner, ensuring a high level of customer service is given

How you will be supported
Full training and support will be provided to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

What you should have to apply

GCSE in English and Maths at Grade 4 (C Grade) or above

Personal Qualities

Be enthusiastic and inspire each other to be the best we can be
Work toward improving own skills by showing a willingness to learn

Skills

Good literacy and arithmetic skills (Essential)
Good computing skills (Essential)
Some experience of providing service to customers (Desirable)
Keen to work as a team player (Desirable)