Customer Service Apprentice

About this opportunity

As a vital part of the business, the candidate will play an integral role within the company and its growth. The majority of the role is computer-based using our house system with an e-commerce customer service software alongside.

Daily tasks will include
• Answering customer queries within the agreed SLA
• To source compatible parts using websites and resources available, following procedure to maintain our current level of service on various online platforms
• Processing queries, tracking and maintaining stock feeds for a number of National accounts
• Working closely with product / buyer

The course covers several different areas, which will build your knowledge, skills and behaviours in:

• Business knowledge and understanding
• Customer journey knowledge
• Customer service culture and environment awareness
• Providing a positive customer experience
• Working with your customers/customer insights
• Ownership/responsibility
• Team working
• Equality

The course is completed through End Point Assessment which is covered through the following components: - observation, project report, and portfolio interview. This is carried out by an independent assessor from the awarding body.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE grade 4/C or above in English and math or equivalent

Personal Qualities

Organised
Team player
Willingness to learn

Skills

I.T. skills
Good communication
Good eye for detail