Case Handler Apprentice
About this opportunity
The case handler apprentice will be responsible for the processing of information, ensuring the data is accurate, so that individuals have a smooth experience.
The role will entail making outbound calls, so customer service is key.
Full training will be provided for the role, as well as on-going support.
A normal day would include:
• Updating the system with accurate notes
• Providing an excellent experience
• Ensuring written correspondence is completed using the correct spelling and grammar
• Being a team player and displaying a positive attitude towards team work, team members and callers
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What you should have to apply
GCSE Maths and English A*-C/9-4
Personal Qualities
• A desire to make a difference
• Focused
• Communication skills both written and verbal
• Positive attitude
• Keen to develop
Skills
• Excellent communication skills
• Strong attention to detail
• Ability to build relationships
• Being a team player with a ‘can do’ attitude
• Ability to remain calm and professional
Location
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