Customer Service Apprentice

About this opportunity

An exciting opportunity is available to join Superior Wellness based at their head office in Chesterfield. As a customer service apprentice you will work closely with the after sales team, dealing with enquiries, collecting feedback.

Your responsibilities will include:

• Communicate, implement, and maintain company policy and procedures.
• Maintain standards, including quality, health and safety, hygiene, and housekeeping
• Point of contact for customer enquiries
• Taking ownership of assigned tasks and seeing things through to completion
• Support and administer telephony and related devices
• Answer incoming customer enquiries
• Collect and report customer feedback to ensure best practice is recognised and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policy

The role is full time, Monday to Friday, 9am-5pm Alternate Saturdays 9am- 2pm on a rota basis.

The salary is between £12,000 to £14,000 depending on experience.

You will be working towards the customer service practitioner qualification apprenticeship, once completed you can progress onto the level 3 customer service specialist qualification. The company develop and promote within, so this role is a great way of building your knowledge skills and behaviour, while completing a national recognised qualification.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE Maths and English 4/C or above

Personal Qualities

• Bubbly
• Confident
• Great communication skills
• Self-motivated
• Team player
• Able to multitask

Skills

• Good communication and listening skills
• Approachable
• Good telephone manner