Customer Relations & Support Apprentice

About this opportunity

You will be responsible for maintaining strong, personal relationships with clients, customers, and suppliers alike, of Ascot International. You will be working with existing customer accounts to develop and plan strategies for the company’s growth.

In this role you will:

• Work alongside sales team to aid their customers providing essential information, administration, and communication
• Maintain and grow relations with existing customers and create plans to develop our business with them
• Maintain relations with existing suppliers to ensure we have strong partnerships in place for key materials
• Conduct customer and supplier feedback surveys/questionnaires and report this information back to management
• Use the reporting system to identify gaps in customers purchase history and use relationship built to establish how we can win this business back
• Identify what we are doing well and what we can improve upon to offer a better service to our clients and report this to management
• Communicate promotional offers to clients via digital marketing and telephone
• Monitor inbound customer contact points – telephone, email, web enquiries, live chat, CheMondis, social media etc
• Maintaining filing system and document keeping
• Reporting all feedback to relevant Sales Rep and maintaining database
• Aiding in samples process, picking and dispatching to customers.
• Greeting visitors and general hosting

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE Maths and English A*-C/9-4

Personal Qualities

• Strong organisational skills
• Quality driven and a trusted individual
• Excellent communication skills
• Able to maintain a high level of work quality and consistency in delivery of the role

Skills

• Strong interpersonal and communication skills both written and verbal
• Keen eye and attention to detail
• The ability to think outside of the box on new projects and present confidently to implement to the management team
• Outlook & Microsoft Office skills