Level 2 in Principles of Customer Service
On this course you will develop the essential knowledge of how to carry out customer service-related tasks, such as how to manage information and support events. Once you have completed the qualification, you will be able to apply your knowledge in a variety of industries and job roles.
We have regular start dates for this course, once you have registered your interest a member of the team will contact you to arrange your start date.
The Level 2 Certificate in Principles of Customer Service qualification is made up of the following units:
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
- Understand how to communicate with customers
- Understand how to handle customer information
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop customer relationships
On successful completion, learners will achieve a Level 2 Certificate in Principles of Customer Service.
There are no entry requirements for this course however, you will be required to complete an initial diagnostic in maths and English as part of the enrolment process.
As this course is delivered online, you will need access to a device with a camera and access word documents.
This course is delivered online every Wednesday 10am - 2.30pm.
The course is FREE for Greater Manchester residents who are aged 19+ and unemployed or employed and earning less than £23,104.
