IT Apprentice

About this opportunity

Avoira have an exciting apprenticeship role available. The overall purpose of the role will be to offer first line support to both internal and external customers. To be the first point of contact for customer support.

Responsibilities:

• Support both internal and external customers as first line support
• Triage all inbound support calls for customers responding in a timely manner
• Triage all inbound support emails for customers responding in a timely manner
• Maintain customer SLA’s being the first responder to customer support requests
• To engage with further education on an IT related apprenticeship, to be decided

Key Outcomes:
3 months
• Responding to customer requests as first line support on tickets and phone
• Server Checks
• Weekly maintenance checks
• ConnectWise Manage and ConnectWise Automate online training courses
• ESET RA/Encryption working knowledge
• Datto working knowledge
• Acronis working knowledge

6 months
• Basic Network Fault Diagnosis
• Office 365 desktop support
• Provisioning of customer equipment
• Supplier awareness

9 months
• Parallels online training course
• Supporting clients on the Parallels platform and other virtual platforms
• Sharepoint support
• BI and D365 support

12 months
• Network device configuration and fault diagnosis
• Meraki online training
• Mikrotik online training

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE Maths & English grade A*-C/9-4

Personal Qualities

It is expected that you will be able to articulate and demonstrate our Values in your everyday work:
Keep our promises
We conduct all our business interactions with integrity and professionalism. We always put our customers first and that comes with a commitment. It’s the commitment that we demand from our people. We do what we say, every time and never let the side down… it’s our shared goal.
Share our passion
We strive to be brilliant. Let’s aim for brilliant thinking and a killer service. We are approachable, friendly and responsive. It’s in our DNA and it is part of our mission to ‘Serve the Customer’. We’re here to inspire each other and our customers… and that feels good.
Strive for Excellence
We strive to deliver complete customer satisfaction. Our passion and commitment to this goal breeds excellence. We must create the best working practices, measure them and improve them. We understand that improving our performance will ensure success… that’s excellence.
Support our People
We respect each other and recognise that we all have a valuable role to play. We ensure all our people are proficient in their roles and are empowered to act conscientiously. We train, we develop, we look after our people. Sure, we have fun but first we instil a performance culture… it’s called caring.
Dare to Challenge
Change doesn’t just happen. We have to evolve to effect change. We actively encourage original thinkers to take a different look at our business. Why? Because challenging minds bring more ideas to the table… it’s refreshing.

Skills

Essential:
Reliable, responsible, well organised self-starter
Able to master new technologies quickly and effectively
Good written and verbal communication skills
Understand the importance of SLA’s and customer satisfaction
Able to follow procedures accurately

Desirable:
Excellent understanding of IT within Avoira.
Enthusiasm for the role
Self-Learner