Workplace Pensions Apprentice

About this opportunity

An exciting opportunity to join the Pensions Ombudsman as a Workplace Pensions Apprentice. The successful applicant will initially join the Central Support Team who assist applicants as they come into the office.

PLEASE NOTE - Applicants should apply via the following link: https://careers.pensions-ombudsman.org.uk/job/361964

This role will involve:

• Providing updates for customers
• Assisting customers with early-stage enquiries – for instance letting them know about the formal complaints process that need to be completed, the alternate body best suited to deal with the matter (FOS/state pensions) or the basic details we need to open a case
• Requesting information necessary for an investigation
• File preparation prior to an investigation
• Formatting approved determinations and uploading these onto our website
• Assisting with the maintenance of our customer journey framework
• Assisting our quality assurance team (internal checks of our casework process)
• Assisting our finance team

The applicant will gain experience in several teams working on different parts of our customer journey and have the opportunity to learn about workplace pensions in the UK, the roles and responsibilities of those who run pension schemes, and the complaints handling/investigation process.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

What you should have to apply

• GCSE Maths and English A*-C/9-4

Personal Qualities

• Strong inter-personal skills to persuade and build consensus, collaboration, and cooperation with internal and external stakeholders
• Ability to be flexible, adaptable, deal with uncertainty and change, working independently, in a small team, and in a wider context

Skills

• Excellent standard of written and verbal communication
• Good organisational skills and ability to manage multiple tasks, competing deadlines, and change in priorities
• Active supporter of the principles of equality, diversity, and inclusion
• Knowledge and a good level of competence in the use of MS Office (particularly Word and Excel, and Outlook) and other IT systems as required