Apprentice Hotel Receptionist
About this opportunity
The role is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.
This role involves:
• Undertake front of house duties
• Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
• Deal with guest requests
• Responsible for accurate and efficient accounts and guest billing processes Assist in always keeping the hotel reception area clean and tidy
• Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area
• Administer all reservations and cancellations to ensure that room bookings are made and recorded accurately
• Keep up to date with room prices and special offers to provide accurate information to guests
• Report any maintenance, breakage, or cleanliness problems to the relevant manager
• Administer the general petty cash system and float in an accurate manner
• Undertake all training as required and undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required
• When on night shift, audit, and balance reports from the day shifts
There will be times that you will be expected ad hoc to assist with other duties.
What will happen next
New applicants to The Growth Company who meet the basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What you should have to apply
• GCSE or equivalent English and Math 9-4/A*-C
Personal Qualities
• Attention to detail
• Team working
• Creative
• Patience
Skills
• Organisational skills
• Customer care skills
• Communication skills
Location
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